Effective Communication at Work

Explore the statistics of communication, and how to emphasize tone of voice and body language. Understand that words only account for 7% of the message.

“Words only account for 7% of the message.”

Practice aligning your words, tone, and body language for a more powerful and believable message. Focus on the 38% of communication accounted for by tone.

“The very best message is a message that is synchronized.”

Practice aligning your words, tone, and body language for a more powerful and believable message. Focus on the 55% of communication accounted for by body language.

“Body language accounts for fully 55% of your communication”

Develop strong character traits to increase your influence in conversations. A person who has High character can say little and be enormously influential.

“A person who has High character can say little and be enormously influential.”

Learn to tune into the emotions of others and connect with them on a deeper level. Connect with the emotions when you tune in and focus on the person and their problems and their needs.

“Posos is the second part of communication it means connecting with the emotions.”

Practice presenting factual information clearly and persuasively. Focus on the factual content of the conversation.

“The factual content of the conversation.”

Learn to recognize and effectively communicate with relators. Relators are quiet, self-contained, and sensitive, primarily concerned with getting along.

“The greatest concern in life is let's get along let's all be friends.”

Learn to recognize and effectively communicate with analyzers. Analyzers are detail-oriented and concerned with accuracy.

“The analyzer who's fastidious and detail oriented wants accuracy in just the facts”

Learn to recognize and effectively communicate with directors. Directors are focused on results and the bottom line.

“They're most concerned with let's get results get to the bottom line cut to the chase”

Learn to recognize and effectively communicate with expressives. Expressives are people-oriented and focused on achievement.

“They have both a strong focus on people and a very strong focus on achievement and getting things done”

Learn the need for balanced dialogue, where each person gets a chance to talk and listen.

“In the ideal conversation each person will get a chance to talk and each person will get a chance to listen and there will be about a 10% to 15% period of easy silences easy silence just comfortable people are comfortable with silence”

Learn to ask clarifying questions to ensure understanding and keep the conversation flowing.

“If you have any doubt at all ask how do you mean or how do you mean exactly and then just pause and wait”

Learn to acknowledge and agree to show active engagement in a conversation.

“Good conversationalists are active conversationalists they're not sitting there passively like fence posts they're actually engaged active listening is very very important”

Learn to listen attentively to increase the other person's feeling of personal value.

“When you listen his or her feeling of personal value increases”

Learn to paraphrase the speaker's words to demonstrate genuine attention and effort to understand their thoughts and feelings.

“By paraphrasing the speaker's words you demonstrate in no uncertain terms that you are genuinely paying attention and making every effort to understand his or her thoughts or feelings”

Learn to pause before replying to avoid interrupting, show consideration, and hear the other person better.

“When you pause you accomplish three goals simultaneously first you avoid running the risk of interrupting if the other person is just catching his or her breath before continuing the second benefit is that you show the other person that you are giving careful consideration to his or her words by not jumping in with your own comments at the earliest opportunity the third benefit of pausing in conversation is that you will actually hear the other person better by pausing you mark yourself as a brilliant conversationalist”

Speak with Integrity: say what you mean and mean what you say.

“Speak with Integrity which means to say what you mean and mean what you say”

Practice effective listening by focusing on what the other person is saying instead of planning your response.

“We pretend we're listening but we're really just thinking about what we're going to say next”

Learn to speak your truth with respect and love, fostering intimacy and growth in relationships.

“The more you actually practice speaking up when you know you want to speak up the more you will actually step into your next level of power”

Learn to write down what you think to become more articulate and deadly in your communication.

“If you can think and speak and write you are absolutely deadly nothing can get in your way”