Handling Difficult Situations in the Workplace
A program designed to help individuals confidently and effectively handle difficult situations in the workplace, using the STAR technique.
Program Modules
Introduction to Handling Difficult Situations
Introduction to the program and why handling difficult situations is crucial for career success.
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Understanding Difficult Workplace Situations
Exploring examples of difficult situations and why they arise in the workplace.
Understanding Difficult Workplace Situations
WeeklyExploring examples of difficult situations and why they arise in the workplace.
Applying the STAR Technique
Learning and applying the STAR technique (Situation, Task, Action, Result) to structure responses.
Review STAR Technique
WeeklyReview the components of the STAR technique.
“Situation - Explain the situation you were faced with.”
Analyzing Example Answers
Reviewing and analyzing the provided example answers to identify strengths and weaknesses.
Analyzing Example Answers
WeeklyReviewing and analyzing the provided example answers to identify strengths and weaknesses.
Practice and Reflection
Practicing answering the question and reflecting on personal experiences.
Practice and Reflection
WeeklyPracticing answering the question and reflecting on personal experiences.
What You'll Accomplish
- Understand the importance of handling difficult situations in the workplace.
- Identify examples of difficult situations.
- Learn and apply the STAR technique to structure responses.
- Analyze example answers to identify strengths and weaknesses.
- Practice answering the question and reflecting on personal experiences.
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